Frequently asked questions
Personal alarm alternative: the key questions
What is the best alternative to a classic home emergency system?
A modern alternative is a mobile emergency system with GPS and its own SIM card. It works without a base station – at home just as well as in the garden, while shopping or travelling. At the press of a button NOA calls up to three trusted contacts and simultaneously sends the exact GPS location to up to ten contacts. If nobody responds, the 24/7 emergency call centre automatically takes over as a backstop.
Does a home emergency system work without a landline?
Classic home emergency systems need a base station in the home – originally on the landline, today sometimes with a mobile module, but always fixed to one place. NOA needs neither a landline nor Wi-Fi nor a smartphone: the device has its own SIM card with multi-network access and works in every EU country plus Norway, Switzerland and the United Kingdom.
What does the NOA personal alarm alternative cost?
The device costs a one-off €69.99 (NOA Mini or NOA Watch). The plan costs €24.99/month (cancellable monthly) or €274.89/year. SIM, mobile network, GPS, roaming and accessories are included. The 24/7 emergency call centre is always included. The first time each month that the 24/7 call centre takes over is free of charge; every further response costs a flat €15, regardless of the outcome. This keeps the centre free for real emergencies. There is no connection fee and no minimum term. For comparison: classic home emergency systems cost €23–48 per month plus, in many cases, a €10–60 connection fee, sometimes with a minimum term.
Is a home emergency system covered by insurance or the state?
This depends entirely on the country. In Germany, for example, classic systems are frequently subsidised by statutory long-term care insurance when a care level is recognised (currently €25.50 per month, § 40 SGB XI); other countries have their own rules or none at all. NOA is not currently covered by any such scheme – deliberately so: NOA is open to everyone, without a care level and without an application, does not depend on approval and remains cancellable monthly.
Who is a mobile alarm better for than a home emergency system?
For everyone who still leaves the house regularly: active seniors, people living alone, anyone with a garden or daily errands. A classic home emergency system stops at the front door – falls and emergencies outside the home are left uncovered. A mobile alarm with GPS protects both at home and out and about.