General terms & conditions.
The conditions under which contracts between you and the provider of NOA are concluded.
1. Scope & provider
These General Terms and Conditions ("T&Cs") apply to all contracts that a consumer or entrepreneur ("customer") concludes with the provider named below via the website www.noa.life.
Provider:Geotrace GmbH & Co. KG
Waldleite 21, 97295 Waldbrunn, Germany
Represented by its general partner SISpro GmbH (Managing Director Matthias Nürnberger)
Phone: +49 (0) 93 06 / 53 42 380 · E-mail: info@noa.life · Further details in the imprint.
2. Contract conclusion
The presentation of products in the online shop is not a legally binding offer but a non-binding invitation to order. By clicking "Place binding order", you submit a binding order for the products in your cart. Confirmation of receipt of your order is sent by e-mail. A contract is concluded when the provider accepts the order by explicit confirmation or shipping. Contract language: English (German version available).
3. Prices & shipping
All prices are in euros and include the legally applicable VAT. Shipping costs are shown separately during checkout.
4. Payment
Payment options include: credit card, SEPA direct debit, PayPal, invoice, etc. (see checkout).
5. Delivery
Delivery is to the address provided. Estimated delivery times are shown on the product page and during checkout.
6. Retention of title
The delivered goods remain the property of the provider until fully paid for.
7. Right of withdrawal
Consumers have a statutory right of withdrawal. Details are available in the withdrawal policy.
8. Warranty
Statutory warranty rights apply. The limitation period for warranty claims for new goods is two years from delivery. A manufacturer's warranty beyond this is granted if expressly stated in the product description.
9. NOA app, SIM & service plans
The NOA device requires a service plan (SIM card, mobile data, GPS location, alarm/messaging) for use. The plan is booked during the order process.
Billing model: On ordering, the device and the first instalment are charged. Recurring billing starts on the next billing date (1st or 15th of the month) after the device is assigned; the period until then is free of charge.
Plans (per the current price list):
- Base plan: € 24.99 / month
- Voice announcement (TTS) add-on: +€ 5 / month
- Monitoring centre add-on: +€ 10 / month, plus € 5 per actual escalation to the centre
- The plan is cancellable monthly to the end of the month.
- Roaming within the EU and in named countries is included; use outside the supported regions is not guaranteed.
- Price changes reserved; in case of an increase a special right of cancellation applies.
10. Liability
The provider is liable without limitation for intent and gross negligence and for damages from injury to life, body, or health. For slight negligence, the provider is liable only for breach of essential contractual obligations, limited to typical, foreseeable damages.
Product note: NOA is not a medical device and does not replace medical or nursing care. NOA is a safety and communication service that reaches trusted contacts in an emergency. Liability for unreached contacts, third-party mobile outages, GPS inaccuracies, or force majeure is excluded to the extent permitted by law.
11. Data protection
Information on the processing of personal data is available in our privacy policy.
12. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of mandatory protection under the law of their habitual residence.