Setting Up Emergency Contacts: Who Belongs in Your Emergency Chain?
An emergency button is only as good as the people it reaches. Here's how to build a well-thought-out emergency chain, whatever device or provider you use.
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NOA Magazine · Guides · News · Stories
Guides & news on safety in old age.
Fall prevention, independence, trustworthy help in emergencies: honest answers to the questions that really matter for seniors, families and caregivers — well researched, clearly explained, no scare marketing.
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What does NOA really cost — are there any hidden fees?
A one-time device fee: NOA Mini €69.99 or NOA Watch €69.99. You choose the plan directly when ordering — e.g. €24.99/month (cancellable monthly) or €274.89/year (annual plan). SIM, roaming, GPS, messaging and accessories are all included. The first time each month that the 24/7 emergency call centre takes over an alarm is free of charge. Every further response costs a flat €15 – regardless of the outcome. This keeps the centre free for real emergencies. No activation fee, no per-message charge, no contract lock-in.
Does the wearer need a smartphone or app?
No — using the device itself requires no smartphone and no app. NOA has its own SIM card, mobile connection, GPS, speaker and microphone. It works fully independently, even if the wearer doesn't own a phone.
What happens if none of the three people answers?
The process is a clear chain: 1. NOA calls the stored trusted contacts one after the other and at the same time sends the GPS location to all message recipients. 2. If no one is reached on the first pass, NOA automatically starts the chain again from the beginning. 3. If no one confirms the alarm, the 24/7 emergency call centre automatically takes over as a backstop and initiates help — the first takeover each month is free, every further one costs a flat €15. We recommend storing three trusted contacts with different daily routines.
Does NOA work abroad?
Yes. NOA works in all EU countries plus Switzerland and the UK. SIM card and roaming are included in the monthly service price — at no extra cost.
Knowledge is good.
In an emergency, one button press is what counts.
NOA instantly connects to trusted contacts in an emergency — at the press of a button, with GPS location, Europe-wide. No smartphone needed, cancellable monthly.